We are seeking a diligent, organized, & proactive Operations Manager to oversee & coordinate our transit operations. This role is critical in managing driver schedules, optimizing routes, ensuring compliance with Medicaid billing, & maintaining high levels of service efficiency. The ideal candidate will be a strategic thinker with strong leadership skills & a proven track record in managing profit loss & driving business growth.
Key Duties:
Driver Coordination & Scheduling
-Collaborate daily with drivers to assist in routing & scheduling for the following day
-Oversee the scheduling of vans to ensure efficient route planning & execution, optimizing routes to reduce travel time & fuel consumption
-Maintain accurate records of drivers' hours to ensure compliance with regulatory requirements & internal policies
Collaboration & Communication
-Work closely with Senior Administrative Specialists to ensure accurate entry of reservations, appointments, & other critical information into the transportation management system
-Coordinate with trainers to resolve scheduling conflicts & issues, ensuring seamless operations
Billing & Compliance
-Assist with Medicaid broker billing by accurately uploading billing information into brokers' databases
-Evaluate & integrate broker trip requests into the route schedule before acceptance to ensure compatibility & efficiency
-Stay current on Medicaid billing & reimbursement procedures through continuous professional education.
Backup Support & Client Management
-Serve as a backup for dispatching duties, customer account management billing, & handling reservations for non-Medicaid clients when needed
-Maintain & update client spreadsheets, accurately recording passenger payment of fares & other relevant information
Scheduling Clerk Duties
-Schedule transportation for clients, ensuring efficient use of resources & maintaining a collaborative relationship with other transportation agencies
-Utilize strong problem-solving & conflict-resolution skills to handle client complaints effectively & ensure high levels of customer satisfaction
-Verify methods of payment for services, collect relevant data, & log payments appropriately to ensure accurate financial records
-Perform dispatching duties as needed, ensuring smooth coordination of transportation services & timely response to service requests
